Disgusting service. Screwed me around for weeks, trying to make me buy parts that weren't needed. I had a simple request that they check if my K-Frame was damaged and they did basically everything except that. 3 weeks and a thousand dollars later my car was 'fixed' according to them, the k-frame was still bent, they'd replaced a bunch of unnecessary parts. Blatantly took advantage of me, as they seemed to think I know nothing about cars. When I confronted them about purposefully ripping me off, the big fellow tried to intimidate me, when that failed he started chain smoking one after the other, very nervous and very obvious that he'd intentionally ripped me off and thought he could get away with it.Then when I threatened legal action he tried to tell me he'd fix the car at only the cost of parts, then refused me providing my own parts because he wanted to use the parts that he got a cut in from his parts supplier. These guys should consider themselves lucky that their business is still standing! Absolutely pathetic service, crooks that the community should be ashamed of.
Quick and easy quote. Staff are excellent to deal with!
The best
Thanks so much!! Great service, no fuss or stress. Car is back and beautiful! So appreciate your work! Thanks again!!
Efficient, friendly and thorough. I had my side mirror and front light replaced and I cant speak highly enough about the wonderful service I received. I highly recommend Gembrook and Emerald smash repairs as a go to place in the hills they even have 24 hr towing.
GEMBROOK & EMERALD SMASH AND MECHANICAL REPAIRS is an Australian Car Repair based in Gembrook, Victoria. GEMBROOK & EMERALD SMASH AND MECHANICAL REPAIRS is located at 42 Main Rd, Gembrook VIC 3783, Australia.
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